Frequently Asked Questions

1. SHIPPING

1.1 What is the cost of the delivery?

⚬ The price for delivery is £4.49.

1.2 When do I get free delivery?

⚬ The price for the delivery is free of charge for orders over £38.

1.3 How long would it take for my order to be delivered?

⚬ For orders accepted until 14:00 on a working day, delivery is within 1-2 working days.

⚬ If your order is delayed: Contact us: HERE

1.4 What couriers do you offer?

⚬  Deliveries are made with the courier services of EVRi (Hermes).

1.5. What should I do if I haven’t received a confirmation email?

⚬ Contact us: HERE

1.6. What should I do if I get the wrong products in my delivery?

⚬ Hey, we are also humans - sometimes we make mistakes, but we are ready to correct them! In case of wrong delivery or missing items contact us: HERE 

1.7. How can I track my order?

⚬ Follow the link: HERE

2. PAYMENT OPTIONS AND REFUND GUARANTEE

2.1. What payment methods do you offer?

⚬ PayPal
⚬ Credit Card

2.2. When can I take advantage of the money-back guarantee?

⚬ 14 days after the purchase and up to 30 days at the latest after the order is received.

2.3. What should I do to get my money back?

⚬ We initiate the procedure once we have all the needed details in order to do the refund.

3. DISCOUNTS

3.1. Why is my discount code not working?

 ⚬ You can’t use more than 2 codes per purchase (you can either add discounted products from the pop-up or add a discount code at the end). If you only add a code and it is still invalid, please contact our support: HERE

3.2. Where to put the discount code?

⚬ The discount field where you can insert your code you can find in the payment step right before finishing your order.

4. PRODUCTS

4.1. Who are the products suitable for?

Children, Babies, Pregnant, breastfeeding - Most of our products are completely natural, they do not contain any additives (unless stated so), which makes them perfectly suitable for all clients - even the youngest ones. However, we always recommend to use the products only after an allergy test - apply a small amount of the product on the gentle side of your elbow and observe whether a reaction would appear. Remember, sometimes it’s not us who choose the herb, but the herb chooses us :)

Women, men, teenagers - Most of our products are completely natural, they do not contain any additives, which makes them perfectly suitable for all clients. However, we always recommend to use the products only after an allergy test - apply a small amount of the product on the gentle side of your elbow and observe whether a reaction would appear. Remember, sometimes it’s not us who choose the herb, but the herb chooses us :)

⚬ Suitable with allergies/ diabetic conditions/ astmatic conditions - Most of our products are completely natural, they do not contain any additives, which makes them perfectly suitable for all clients. In case of chronic diseases and specific health conditions, we advise you to consult with your doctor prior to using InaEssentials products. Moreover, we always recommend applying our products only after an allergy test - put a small amount of the product on the gentle side of your elbow and observe whether a reaction would appear. Remember, sometimes it’s not us who choose the herb, but the herb chooses us :)

⚬With other cosmetic products - Since most of our products are completely natural, you can use them in combination with other cosmetic care products. However, we cannot guarantee the final outcome.

⚬ With certain medicines and treatments - Since most of our products are completely natural, you can use them in combination with other products. However, we cannot guarantee the final outcome.

⚬ If my hair is colored - Our hair care products do not contain any ingredients known to intervene with hair dye. 

4.2 Smell?

⚬ Why do our products smell unconventional? - Our InaEssentials waters are obtained by primary steam distillation of freshly harvested herbs. We do not enrich our products with any additional conventional aromas and perfumes, we do not intervene with the properties, nor do we add conservants and stabilizators. What you receive is pure nature in a bottle, as it comes straight from the soil. This is how we can guarantee the best quality of our organic waters.

⚬ Why do different badges of the same product smell differently? - This is proof that we keep our products as pure as they come straight out of nature :) We grow our herbs in various locations around Bulgaria, where the microclimate, the soil properties, and other agricultural factors may vary. Thus, the biochemical properties of each harvest end up slightly different as well and one might observe a fine distinction in different badges of the same product.

⚬ The difference in our products should not worry you at all - we are simply not interested in adding artificial aromas or coloring in order to unify our products. We want to offer you the highest quality straight-out-of-nature products, as pure as the fruitful Bulgarian ground creates them.

4.3 How to use our flower waters?

⚬ For the face and body - Apply a small amount of the water on a cotton pad and gently glide it over the problematic areas.

⚬ You can apply the waters to the whole body. No need to wash off. You can use the waters multiple times throughout the day, depending on your skin condition. For more personalized guidance, contact our team.

⚬ You can use most of the waters as a toner or as a makeup base before applying your other face care products.

⚬ When using more than one water, we recommend that you apply them with a time gap of at least 15-20min in order to let the active ingredients in each product penetrate the epidermis and do their job :)

⚬ For hair - Spray the water into your scalp, on the roots, and gently massage it for a few minutes. Let it rest. No need to wash it off, as it will dry quickly and the aroma will fade away in just a few minutes.

⚬You can use the waters multiple times throughout the day, depending on your skin condition. For more personalized guidance, contact our team.

⚬ Nails - You can spray the water directly on the nails.

⚬ You can also prepare a small fingertip bath and soak your nails in the water for a few minutes.

⚬ We also recommend a nail compress - soak a pad, pouch, or clothing of your wish into the water and apply it on your nails.

4.4 Which product do we suggest for acne problems?

Lavender water; Combo of Lavender water & Lavender soap for heavy cases of acne; Combo of Lavender water & Chamomile soap for normal to dry or combined acneic skin.

Set For Acne

⚬ Combination of Lavender and Lemon balm waters for combined to dry skin;

⚬ Combination of Lavender water & Yarrow water for painful and heavily irritated acneic skin;

Chamomile water; Combo of Chamomile water & Lavender soap for dry but problematic skin.

4.5 Which product do we suggest for eczema problems?

Chamomile water; Combo of Chamomile water & Chamomile soap;

⚬ Combo of Chamomile & Yarrow waters for deeply painful areas

4.6 Does my skin type matter?

⚬ Yes. … Contact us if you have further questions: HERE 

4.7 Do you offer samples?

⚬ For flower waters - no; the suggested test period for our products is 14 days

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